This policy applies only for books purchased directly from EBN through the website. You must contact us before returning any item, ideally by email at info@ebnhealth.com.

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Books returned to us without prior agreement will not be credited or acknowledged. We can accept no liability for financial losses incurred by customers who have submitted unauthorized returns – so please contact us before returning an item. If you have received an incorrect or damaged item, please contact us at info@ebnhealth.com.

 

Resellers looking for our returns policy should contact their sales representative, or if in doubt email info@ebnhealth.com.

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In the UK and EU, customers have the legal right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (such as e-books) where the item has been downloaded.

 

Customers in Australia and New Zealand can return products for a full return within 30 days of the day after the date the item is delivered. This applies to all of our products except digital items where the item has been downloaded.

 

If there are any issues with your order, contact

Direct Orders Team, Evidence-based Networks Ltd, 85 Newland, Witney, Oxon OX28 3JW

Tel: +44 (0)7721 419546

Email: info@ebnhealth.com

 

Please note that you are responsible for postage/carriage costs of returning the items to us unless the item is damaged or defective, or is different to the one you ordered. As soon as we receive notice of your cancellation of this order, we will refund the purchase price for that item.